About our Office
Welcome to our Office
Dr. Mirna and Dr. Robert Caldwell believe it is both a privilege and a pleasure to be your child’s new dental home. An early start in regular dental care is an important step on the road to good health. As pediatric dentists, we have had three years of additional training so that we can provide the highest quality dental care to infants, children, adolescents, and those with special physical or medical needs.
We utilize the latest in technology, offering safe, BPA-free white fillings as well as low radiation digital x-ray technology. Our staff is friendly, warm, extremely gentle and caring. Our husband and wife pediatric dentist team believe in treating all children in the same manner as they would like their own children to be treated: with patience, kindness, and the latest science!
Before your child's actual appointment, it is very helpful to talk about the dentist in a very positive matter of fact way, as you would any important new experience. Tell them that the dentist is a friendly doctor who will help them take care of their teeth.
Our office is located in Nipper's Corner, which is convenient to Maryland Farms, Brentwood, Nashville, Antioch, and Nolensville.
Monday, Tuesday & Thursday
7:00 A.M. - 5:00 P.M.
7:00 A.M. - 3:30 P.M.
7:00 A.M. - 1:00 P.M.
**We have special Summer Hours between Memorial Day and Labor Day.**
7:00 A.M. - 3:30 P.M.
7:00 A.M. - 1:00 P.M.
How are appointments scheduled?
Our office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with them for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.
Since appointed times are reserved exclusively for each patient we ask that you please notify our office at least 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. It would be a shame if another patient, who may need our immediate care and attention, could not be scheduled because we did not have sufficient time to notify them of a potentially open appointment slot. We realize that unexpected things can happen, but we ask for your assistance in this regard.
Do I Stay With My Child During the Visit?
We invite you to stay with your child during the initial examination so that you may meet the clinical staff, the doctors, and see our beautiful office. However, during future appointments, we suggest you allow your child to independently accompany our staff through the dental experience. We can usually establish a closer rapport with your child when you are not present. Our purpose is to gain your child's confidence and overcome apprehension. Through the years, studies have shown that most children actually react to dental treatment more positively when their parents are not present.
For the safety and privacy of all patients, all parents must remain in the reception room while their child is receiving dental treatment. Due to our open floor plan, it would be impossible as well as chaotic to allow every parent to accommodate their child during dental treatment.
How Does Our Office Handle Dental Insurance?
As a courtesy to our patients, we accept and file almost all dental insurance including:
- Blue Cross Blue Shield
- Delta Dental
- Lincoln Financial
- United Healthcare
- United Concordia
- Wellpoint, and more....
If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim within days of the treatment.
PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We at no time guarantee what your insurance will or will not do with each claim. We also can not be responsible for any errors in filing your insurance, especially when the information you have provided us is inaccurate. Once again, we file claims as a courtesy to you.
Fact 1 - NO INSURANCE PAYS 100% OF ALL PROCEDURES
Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.
Fact 2 - BENEFITS ARE NOT DETERMINED BY OUR OFFICE
You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.
A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.
Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may vary widely, because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the "allowable" UCR Fee. Frequently, this data can be three to five years old and these "allowable" fees are set by the insurance company so they can make a net 20%-30% profit.
Unfortunately, insurance companies imply that your dentist is "overcharging", rather than say that they are "underpaying", or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.
Fact 3 - DEDUCTIBLES & CO-PAYMENTS MUST BE CONSIDERED
When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.
MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.